Entry-Level Helpdesk Specialist
Description:
Do you enjoy working with computers? Are you looking for a job in the Waterbury area? If you are interested in an IT position in Waterbury, there is now an opening for Entry-Level Computer Support Assistants. Computer Support Assistants work as part of the Help Desk team, providing technical assistance and support related to computer systems, hardware, and software. As a Computer Support Assistant, you will answer users' questions, train users on basic system and computer functions, address system and user issues, and resolve issues in a timely and professional manner. Computer Support Assistants are an important part of the IT team; come see if you are a good fit for our team!
Responsibilities:
- Provide standard help desk assistance, including:
- Log all help desk interactions
- Administer help desk software
- Respond to requests for technical assistance in person, via phone, chat or email
- Diagnose and resolve technical hardware and software issues
- Research questions using available information resources
- Advise users on appropriate procedures
- Follow up with customers and users to ensure complete resolution of issues
- Follow help desk protocols and procedures, including:
- Identify and escalate situations requiring urgent attention
- Redirect problems to correct resource
- Track and route problems and requests and document resolutions
Desired Skills:
- Independent, self-directed worker
- Critical thinking and problem solving skills
- Conflict-resolution skills
- Ability to follow oral and written instructions
- Interpersonal and communication skills
Educational Requirements:
- High school diploma or its equivalent
Experience Requirements:
- No experience necessary
Qualifications:
- No qualifications necessary
- Hours: Full-time, 40 hours per week
- Benefits: Comprehensive Package, After 60 Days
- Posted: 2024-12-25 through 2025-01-25